•    Who is responsible for user permissions within the department?
The head of the department or their representative is responsible for user permissions within the department and is also responsible for periodically reviewing permissions to ensure they align with the nature of tasks and responsibilities.

•    Which entity is responsible for creating unit code (Al-Tarmeez)?
The University's Administrative Communications Center is responsible for creating unit codes, and they can be contacted regarding this via unit code 2/55.

•    How can I request user permission on the Dewan system / routing permission?
By filling out the form available on the Dewan page on the university's website.

•    What permissions require an official letter addressed to the Dean of E-Transactions and Communications?
Permissions that require a letter include: Department Manager (creating folders - creating an export group), Follow-up Manager, Reports Permission, Confidentiality Permission, and Confidentiality Change Permission.

•    What permissions are transferred to the delegated user when performing delegation?
All permissions granted to the delegated user are transferred for the entire duration of the delegation.

•    When can a transaction be withdrawn?
A transaction can be withdrawn before it is received by the entity to which it was referred. Once received, it cannot be withdrawn.

•    Can all users view the employee's performance achievement report?
No, the right to view the employee's achievement report is restricted to the department manager only. A user can request the report from the department manager. In the absence of a department manager, the permission can be requested through an official letter addressed to the Dean of E-Transactions and Communications.

•    Can a department folder be deleted?
A folder cannot be deleted if a transaction has already been added to it, but its name can be edited, or it can be deactivated and activated.

•    Who can view routing requests?
When requesting routing on an incoming transaction, all users who have permission on the same unit code and request routing from the same recipient can view the routing request. When creating a new routing request without a transaction, all users who request routing from the same recipient can view the routing request.

•    Can the watermark be deleted?
The watermark cannot be deleted. To route a transaction externally, the transaction can be referred to the Administrative Communications Center 2/55 to be exported without the watermark.

•    How can a transaction be exported outside the university to an undefined entity?
You can contact the university's Administrative Communications Center on unit code 2/55 to define the entity so that the transaction can be exported externally.

•    How can a transaction be exported outside the university to individuals?
Exporting to individuals outside the university can be done using unit code 88.

•    Can an account be created in the Dewan system under the name of the unit?
No, an account cannot be created in the Dewan system under the name of the unit; the account must be linked to a specific username.

•    How can I access the system remotely?
The head of the department or their representative can contact the General Administration of Cybersecurity on unit code 2/27 to request VPN access. The user will be informed once the permission is granted, along with instructions on the required steps to follow. For inquiries, please contact the unified number 62022.